Digital Strategy - using technology to work better with you

Register your interest below to provide feedback on the City’s draft Digital Strategy in February/March 2019.

What digital work has the City done to date?

The City has been using technology to improve customer service and efficiencies for many years but here are four examples:

SmartRates – a more manageable way to pay your rates

  • Ratepayer fills in online form
  • Online system retrieves key data from form
  • Instantly establishes a personalised payment plan for their rates, using key data entered into system
  • Automatically updates the payment plan every 12 months with new amounts (unless ratepayer opts out)

E-rates

  • Sign up to receive your rates on line
  • Set and forget convenience for user

Online Planning and Building applications

  • Paperless system – saving in excess of 100,000 pieces of paper a year
  • Providing faster approvals

Website forms

  • Many forms are online forms with more being converted all the time
  • The majority of grant applications are now online

The draft strategy will be uploaded here for your comment. It is a strategy and will not list every project that the City embarks on. The City already has a working digital projects database that is an ongoing, flexible operational document. The strategy will capture high level projects.

Next?

The draft strategy will outline ideas for the future and we want your input. Register below to get involved and we will contact you in February.

Register your interest below to provide feedback on the City’s draft Digital Strategy in February/March 2019.

What digital work has the City done to date?

The City has been using technology to improve customer service and efficiencies for many years but here are four examples:

SmartRates – a more manageable way to pay your rates

  • Ratepayer fills in online form
  • Online system retrieves key data from form
  • Instantly establishes a personalised payment plan for their rates, using key data entered into system
  • Automatically updates the payment plan every 12 months with new amounts (unless ratepayer opts out)

E-rates

  • Sign up to receive your rates on line
  • Set and forget convenience for user

Online Planning and Building applications

  • Paperless system – saving in excess of 100,000 pieces of paper a year
  • Providing faster approvals

Website forms

  • Many forms are online forms with more being converted all the time
  • The majority of grant applications are now online

The draft strategy will be uploaded here for your comment. It is a strategy and will not list every project that the City embarks on. The City already has a working digital projects database that is an ongoing, flexible operational document. The strategy will capture high level projects.

Next?

The draft strategy will outline ideas for the future and we want your input. Register below to get involved and we will contact you in February.

Register now

Thank you for your interest. We will keep you updated.

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